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Returns & Refunds
Our 7-day return policy, and how the review process works.
Last updated: July 2026
7-day return policy
We want you to love your saree. If something isn't right, you can request a return within 7 days of delivery. To keep it fair for our weavers, every return is reviewed before it is accepted.
How to raise a return
- Within 7 days of delivery, contact us (email or WhatsApp) with your order number.
- Tell us the reason and describe the issue.
- Share a short video of the product and the issue (this is required — it helps us verify the concern quickly).
- Our team reviews it and, once approved, your return is accepted.
Review & approval
Our team reviews your request and video. Once approved, your return is accepted and we'll share the next steps (pickup / drop-off and refund) by email.
Eligibility
- The saree must be unused, unwashed and with original tags/packaging intact.
- Requests must be raised within 7 days of delivery, with the required video.
- Certain items may be marked non-returnable on the product page.
Refunds
- Approved refunds are issued to the original payment method used at checkout.
- Refunds are typically processed within 5–7 business days after the returned item is received and checked.
Questions? Contact us and we'll be glad to help.